Frequently asked questions
How long does shipping take?
We prepare every order within 1 to 3 business days. Standard shipping anywhere in Canada then takes 5 to 10 business days. Express shipping is available on some items. Shipping costs vary by item and are shown at checkout, before you confirm your order. You’ll find all the details in our shipping policy.
Do you ship outside Canada?
For now, we ship within Canada only.
How can I track my order?
As soon as your parcel ships, we email you its tracking number. Order running late? Email us at info@beeold.ca with your order number.
Can I return an item?
Yes, you have 14 days after receiving your item to request a return. The item must be unworn or unused, with its tags, in its original packaging and accompanied by proof of purchase.
How do I make a return?
Email us first at info@beeold.ca. We’ll send you the return address, which varies by order, along with the instructions to follow. Returns sent without a prior request will not be accepted. To learn more, see our return and refund policy.
When will I get my refund?
Once your return is approved, you’ll be refunded to your original payment method within 10 business days.
Do your watches come with a warranty?
Email us at info@beeold.ca with the model you’re interested in to find out whether a warranty applies.
Which payment methods do you accept?
Accepted payment methods are shown at checkout. Payments are processed and encrypted by Shopify.
Which brands do you carry?
Casio, Nixon, Timex, Garmin and Shot Scope, smartwatches (AEAC, BIGGERFIVE, Fixwink, GEJIAN, Proscan…) and kids’ watches from Pokémon and VTech PAW Patrol. Browse our trendy, sports, classic, women’s, men’s and kids’ collections to find yours.
How can I reach you?
Email us at info@beeold.ca or use our contact page. We’re a Quebec shop based in Longueuil, and we’ll gladly answer in English or French.