Refund policy
Return Policy — BeeOld's Watches
You have 14 days after receiving your item to submit a return request to us.
Eligibility Requirements
To be eligible for a return, your item must:
- be in the same condition in which you received it, unworn or unused;
- still have its tags attached;
- be returned in its original packaging.
You will also need to provide the receipt or proof of purchase.
How to Request a Return
To start a return, please first email us at info@beeold.ca and include your order number. There is no single return address: it varies from order to order. For this reason, please do not ship anything until you have received our instructions.
If your return is accepted, we will send you the return address that applies to your order, along with instructions on how to send your package back to us. Items sent back to us without a prior return request will not be accepted.
If you have any questions about a return, you may email us at any time at info@beeold.ca.
Defective, Damaged or Non-Conforming Items
Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if it does not match what you ordered, so that we can assess and remedy the situation.
Exceptions and Non-Returnable Items
Certain items cannot be returned, including custom-made products such as special orders or personalized items. If you have any questions about your item, please feel free to email us.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you received and, once the return has been accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the foregoing, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without having to justify your decision. As stated above, your item must be in the same condition in which you received it, unworn or unused, with its tags and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether or not your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card issuer may also take some time to process and post the refund.
If more than 15 business days have passed since your return was approved, please email us at info@beeold.ca.